Terms of service
The terms that govern use of the platform, including the text message program and the basis on which estimates are provided.
Terms & policies
The details, all in one place.
Three documents govern how you use joinstelo.com and how we handle your information. Your sale itself is governed by the agreement you sign for the plan you choose.
Start with the privacy policy: Your choices and rights
Privacy policy
What we collect, why, who it is shared with, and the choices you have about it.
What each document covers
The three pages cover joinstelo.com. Your sale is covered by the agreement you sign. “Mentions” means a document refers to a topic and points to the one that governs it.
| Topic | Terms of service | Privacy policy | Text messages | Service agreement |
|---|---|---|---|---|
| Using joinstelo.com | ||||
| Your account and sign-in | Governs | Governs | Governs | |
| Home value estimates | Governs | Mentions | ||
| What we collect and share | Mentions | Governs | Mentions | |
| Verification texts and STOP | Governs | Governs | Governs | |
| AI features | Governs | Governs | ||
| Fair housing in listings | Governs | |||
| Selling your home | ||||
| Your plan and fee | Mentions | Governs | ||
| Who represents you | Mentions | Governs | ||
| What each side does | Governs | |||
Make a request
Most requests start with one email. Keep passwords, verification codes and bank details out of it.
Questions about any of these documents
See, correct or export your information
We may need to verify your identity before acting.
Delete your account
Deleting removes your profile and severs it from its leads and listings.
Stop text messages
Reply STOP to any message. Reply HELP for help.
Get your service agreement
It names the parties, the scope of representation and the fee.
Report a sign-in you didn't make
Tell us promptly and don't share your verification code.
You are one call away from your local selling team
FAQ
The short version of what these documents cover.
No. Stelo is a technology platform. On the guided plan you lead the sale. On full service, licensed work is done by an independent licensed partner agent, and your service agreement names who represents you.
No. Home values, comparable sales and savings figures are automated estimates for illustration, not appraisals, offers or quotes. Your actual costs depend on your plan and the agreement you sign.
No. We do not sell your personal information or share it for cross-context behavioral advertising, and your mobile number and text consent are never shared for marketing.
Reply STOP to any message. The text message program page explains what you consented to and how the program works.
It is the document you sign when you choose a plan. It names the parties, the scope of representation and the fee — ask us for a copy any time.
Still have questions?
Let's talk — book a 15-minute intro call with our team