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Plans & fees
6 answersLead the sale yourself for $2,500 flat, paid upfront, or have a licensed agent handle it for 1% at close, $3,500 minimum.
See pricingRelated pages
For $2,500 flat, paid upfront, you lead the sale with the dashboard, an MLS listing and guidance, and Stelo is not your listing agent. For 1% at close, $3,500 minimum, a licensed agent handles the sale.
On full service, your licensed agent handles showings, negotiation and closing paperwork. On the guided plan you lead the sale, with negotiation coaching from the team.
Read: Licensing
The guided plan is $2,500, paid upfront. Full service has nothing due upfront: you pay 1% of the final sale price at closing, with a $3,500 minimum.
No. Buyer-agent compensation is separate, optional and negotiable, and it isn't part of your Stelo fee.
No. Title, escrow, taxes and inspections are third-party costs billed on their own. Review the service agreement and your estimated closing costs first.
Contact us first. We'll go over where your sale is and what a change to your plan, fee or agreement would involve.
Go to Sign in and enter the email connected to your sale. We'll email you a code that signs you straight in, with no password to remember. You can also continue with Google.
Read: Sign in
Check spam, and make sure you used the email connected to your sale. Then send a new code, since each one works only once. Still nothing? Email the team.
Email the team with the property address, the detail to change and the correct information. On full service, tell your agent too. Third-party sites can take extra time to update.
It's the document you sign for your plan. Email the team any time and we'll send you a copy.
On Terms & policies. It links the privacy policy, terms of service and text message program, and explains how to ask about your information.
Read: Terms & policies
From comparable nearby sales: what similar homes sold for, and the details that move the number. The pricing guide walks through it.
Read: Pricing your home
Yes. Book a free 15-minute call. We'll look at real comps for your street and price out both options, with no obligation.
Read: Free pricing consult
Timing depends on your own plans as much as the market. The timing guide covers what's worth weighing.
Read: Timing your sale
The market data page links reports from their own publishers. Start with your county, then narrow to homes like yours.
Read: Bay Area market data
It depends on your street and your home. The showings article weighs both so you can pick what fits.
Decide what to fix, what to skip and what to stage before photos are taken. The staging guide covers the budget fixes.
Read: Staging on a budget
Weigh price, financing, contingencies and dates together. The highest number isn't always the strongest offer once the terms are counted.
Read: Reading an offer
In your seller dashboard. Both plans include viewing and tracking offers there.
The sale moves through escrow to closing, with inspections, disclosures and the buyer's financing along the way. The closing page walks through each part.
Read: Closing & escrow
It depends on your home and where it is. The disclosure checklist covers what to gather early.
Read: Disclosure checklist
Still stuck? Talk to the team
Tell us what you're trying to do and where you got stuck. Keep passwords, codes and bank details out of email.
Email the team
hello@steloestate.com
Account questions, listing corrections, or help choosing your next step.
Have this ready
- The property address
- The page you were on
- What happened, in a sentence or two
Call Stelo
(920) 606-2580
Some questions are easier out loud.
Have this ready
- The email on your account
- Your property address
- Which plan you're on
Book a free call
15 minutes, no obligation
Not signed up yet? We'll look at real comps for your street and price out both options.
Have this ready
- Your property address
- Your questions about either plan
Already selling with Stelo? Sign in to your dashboard
Your information and your account
Most requests start with one email to the team. Keep passwords, verification codes and bank details out of it.
Email the team and say which. We may need to verify your identity before acting.
Email a privacy requestEmail the team. Deleting removes your profile and severs it from its leads and listings.
Email to delete your accountTell us promptly, and don't share your verification code with anyone.
Report it to the teamNo. We do not sell your personal information or share it for cross-context behavioral advertising, and your mobile number and text consent are never shared for marketing.
Privacy policyNo. Home values, comparable sales and savings figures are automated estimates for illustration, not appraisals, offers or quotes. Your actual costs depend on your plan and the agreement you sign.
Looking for a document?Terms & policies
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